Akshay Kolwadkar
About Akshay Kolwadkar
Akshay Kolwadkar is a CSE Linux Tier 1 at JumpCloud, where he has worked since 2023 in Colorado. He specializes in Linux systems operations, customer support, and knowledge management, contributing to high customer satisfaction and effective incident resolution.
Work at JumpCloud
Currently, Akshay Kolwadkar holds the position of CSE Linux Tier 1 at JumpCloud, where he has been employed since 2023. In this role, he develops and maintains internal knowledge base articles to enhance the shared knowledge among the support engineering team. He participates in on-call rotations, monitoring status updates and customer responses during outages. His responsibilities include addressing Linux systems operations center incidents, reporting, analyzing, and resolving production issues. Akshay collaborates with Site Reliability Engineering (SRE) teams for application change implementation and emergency change approvals, ensuring customer loyalty through integrity and accountability.
Education and Expertise
Akshay Kolwadkar studied at Rashtrasant Tukadoji Maharaj Nagpur University in Nagpur, where he earned a Bachelor of Science (BS) degree in Mathematics and Electronics from 2016 to 2020. His educational background provides a solid foundation for his technical expertise in Linux systems and support engineering. This academic experience complements his practical skills in monitoring traffic and error rates, utilizing tools such as Grafana and Zenoss for log analysis and corrective actions.
Previous Experience at Accenture
Before joining JumpCloud, Akshay worked as a Technical Support Engineer at Accenture from 2021 to 2022 in Bengaluru, Karnataka, India. In this role, he gained valuable experience in technical support and customer service. His responsibilities included engaging in change management processes, opening bridges for emergency changes, and validating production post-change. This experience equipped him with the skills necessary for effective incident management and customer communication.
Previous Experience at Nuance Communications
Akshay Kolwadkar also served as an Associate Service Reliability Centre Engineer at Nuance Communications from 2022 to 2023 in Maharashtra, India. During this six-month tenure, he employed Pager Duty to create incident bridges, ensuring timely communication with customers and teams during incidents. This role further developed his capabilities in service reliability and incident response, contributing to his overall expertise in the field.