Alex Snyder
About Alex Snyder
Alex Snyder is a Technical Writer II at JumpCloud, where he manages support documentation for various products. He has a background in technical writing and data migration, with previous roles at companies such as Ping Identity and Akamai Technologies.
Current Role at JumpCloud
Alex Snyder serves as a Technical Writer II at JumpCloud since 2022. In this role, he manages support documentation for various products, including JumpCloud's Remote Access suite, Windows MDM, RADIUS configurations, and macOS policies. He also spearheads the internal monthly Tech Writer newsletter, which communicates metrics and documentation trend updates across the company. His responsibilities include facilitating interviews with engineers and product managers to ensure that documentation requirements are effectively met.
Previous Experience in Technical Writing
Prior to joining JumpCloud, Alex Snyder held several positions in technical writing. He worked at Ping Identity as a Technical Writer II from 2019 to 2022. Before that, he was a Contract Technical Writer at Akamai Technologies in 2014 and served as a Technical Writer at Level 3 Communications from 2016 to 2017. His experience also includes a role as a Data Migration Analyst at GHX in 2016 and a brief stint as a Certified Lifeguard at Northeastern University in 2015.
Educational Background
Alex Snyder completed his high school education at Amity Regional Senior High School, earning a High School Diploma. He furthered his studies at Northeastern University, where he obtained a Bachelor of Arts (B.A.) degree in Communication and Media Studies. This educational foundation supports his career in technical writing and documentation management.
Typing Skills and Accuracy
Alex Snyder demonstrates strong typing skills, averaging 110 words per minute with an accuracy rate of 98%. This proficiency enhances his efficiency in producing high-quality documentation, which is essential for his role as a Technical Writer II.
Personal Interests and Activities
Outside of his professional responsibilities, Alex Snyder engages in a variety of activities. He enjoys playing the piano, attending open mics, reading, exercising, and taking dance classes. He also participates in intramural sports, enjoys trivia nights, and appreciates the natural beauty of Colorado.