Memory Dikes
About Memory Dikes
Memory Dikes is a Customer Success Manager with extensive experience in SaaS customer success, particularly in HRIS systems and employer benefits. He has held various roles in customer success management, including leadership positions at Arcoro and Exponent Technologies, and is currently employed at Just Appraised.
Current Role at Just Appraised
Memory Dikes serves as a Customer Success Manager at Just Appraised since 2024. In this role, she focuses on delivering exceptional customer service and value to clients. Her responsibilities include renewing contracts, resolving customer issues, and implementing new technologies. Dikes aims to empower and motivate her team to achieve targets and develop their skills, contributing to the overall success of the organization.
Previous Experience at Arcoro
Prior to her current position, Dikes worked at Arcoro for a total of 1.5 years. She held the role of Manager of the Client & Partner Success Team from 2022 to 2023, where she led a team of 12 Customer Success Managers. During her tenure, she managed approximately 300 clients and oversaw $39 million in annual revenue. Before that, she served as Principal Customer & Partner Success Manager for six months in 2021, focusing on enhancing client relationships and success.
Background in Customer Success
Dikes has over five years of experience in SaaS customer success, with a specialization in HRIS systems and employer benefits. Her career includes significant roles at Exponent Technologies as an Enterprise Experience Manager from 2017 to 2021, where she contributed to improving client experiences. Additionally, she worked at Aetna as a Broker Liaison and at Humana as an Account Manager, gaining valuable insights into client management and service delivery.
Education and Training
Memory Dikes studied Business Administration and Management at West Texas A&M University from 1996 to 1997. This educational background provided her with foundational knowledge in business principles, which she has applied throughout her career in customer success and management roles.
Core Competencies and Skills
Dikes possesses core competencies that include renewing contracts, resolving customer issues, implementing new technologies, and creating operational reports. She is also skilled in defining staff compensation and incentive programs. Her passion for building relationships and cultivating partnerships has been a significant factor in her professional success.