Spencer Cross
About Spencer Cross
Spencer Cross serves as the Customer Success Operations Manager at Kespry, where he has worked since 2016. He holds a degree from the University of San Francisco and has previous experience in customer validation and operations analysis.
Work at Kespry
Spencer Cross has served as the Customer Success Operations Manager at Kespry since 2016. In this role, he is responsible for ensuring customer satisfaction and optimizing operational processes. His tenure at Kespry spans over eight years, during which he has contributed to enhancing customer experiences and streamlining operations in Menlo Park, California.
Education and Expertise
Spencer Cross completed his high school education at Bishop Gorman High School from 2008 to 2012. He furthered his education at the University of San Francisco, studying from 2012 to 2017. This educational background has equipped him with the skills necessary for his roles in customer success and operations management.
Previous Work Experience
Before joining Kespry, Spencer Cross held several positions that contributed to his professional development. He worked as a Customer Validation Representative at Rafter, Inc. for one month in 2013. He then served as an Operations Analyst at Directly from 2015 to 2016 in San Francisco, California, where he gained valuable experience in operational processes. Additionally, he worked as a Stock Associate at Tumi for two months in 2012 in Las Vegas, Nevada.
Career Timeline
Spencer Cross's career began with a position at Tumi in 2012, followed by a brief role at Rafter, Inc. in 2013. He transitioned to Directly as an Operations Analyst from 2015 to 2016. In 2016, he joined Kespry, where he has remained and progressed to the role of Customer Success Operations Manager. His career trajectory reflects a focus on customer success and operational efficiency.