Shaira A.
About Shaira A.
Shaira A. is a Customer Operations Specialist with extensive experience in customer service and operations management. She holds degrees in Business Administration and Computer Science from Champlain College and has worked in various roles across multiple organizations in Canada.
Work at KEV Group
Currently, Shaira A. serves as a Customer Operations Specialist at KEV Group, a position she has held since 2021. In this role, she focuses on enhancing customer interactions and resolving issues effectively. Her experience in customer operations has allowed her to implement policy and process changes aimed at improving user experience. Shaira's contributions are integral to the operations team, ensuring that customer needs are met promptly and efficiently.
Education and Expertise
Shaira A. has a solid educational background in business and technology. She studied Business Administration and Management at Champlain College, where she earned a Business Administration Certificate from 1999 to 2004. Additionally, she obtained a Computer Science Certificate from the same institution during the same timeframe. Her foundational education began at Centennial Regional High School, where she achieved a diploma in Computer and Information Sciences and Support Services from 1994 to 1999.
Background
Before joining KEV Group, Shaira A. accumulated diverse experience in customer service and administration. She worked as a Receptionist and in General Administration at the Canadian AIDS Treatment Information Exchange from 2002 to 2003. Later, she served as a Bilingual Operation Specialist at the International Institute of Business Analysis (IIBA) from 2016 to 2021. Additionally, she worked at GS1 Canada as a Bilingual Customer Service representative from 2009 to 2013, which further developed her customer service skills.
Achievements
Shaira A. has demonstrated a strong ability to handle customer issues effectively throughout her career. Her bilingual proficiency has been a significant asset, allowing her to establish best practices and train team members in customer operations. She has successfully implemented policy and process changes that enhance the overall user experience, showcasing her commitment to improving customer service.