Steve Purtill
About Steve Purtill
Steve Purtill is a Senior Manager of Customer Support at Klaviyo, where he has worked since 2021. He has extensive experience in customer support and team development, having held various roles in organizations such as Omada Health, Qwil, and Sacred Heart Cathedral Preparatory.
Current Role at Klaviyo
Steve Purtill serves as the Senior Manager of Customer Support at Klaviyo, a position he has held since 2021. In this role, he focuses on enhancing customer support processes and ensuring a high level of service for clients. His responsibilities include managing support teams and implementing strategies to improve customer engagement and satisfaction.
Previous Experience in Customer Support
Prior to his current role, Steve Purtill held several positions in customer support across various organizations. He worked at Qwil as the Head of Customer Support for one year and was the Manager of Customer Support - West Coast at Klaviyo for five months. Additionally, he served as the Head of Client Support and Services at Omada Health for two years, where he developed support frameworks and improved client interactions.
Educational Background
Steve Purtill earned a Master of Arts (M.A.) in Education and Teaching from the University of Southern California, completing his studies from 2009 to 2011. He also holds a Bachelor of Arts (B.A.) in Political Science and Sociology from Sonoma State University, where he studied from 2003 to 2007. His educational background supports his expertise in team building and communication.
Experience in Coaching and Teaching
Before transitioning to customer support roles, Steve Purtill worked as a teacher and coach at Sacred Heart Cathedral Preparatory from 2008 to 2013. His experience in education has contributed to his strong communication skills and ability to develop teams effectively. He also served as a Hospitality Manager at Gary Farrell Winery for eight months in 2012.
Focus on Team Development
Steve Purtill possesses a strong focus on designing scalable organizations and fostering product and brand evangelism. He has a genuine affinity for building teams and developing people, which is evident in his various leadership roles. His approach emphasizes effective communication and support training, contributing to enhanced customer experiences.