Emily Hill
About Emily Hill
Emily Hill serves as the Vice President of Customer Success at Kolide, where she has worked since 2021. She previously held various roles at Aira, including Vice President of Customer Experience and Director of Customer Experience, and she is known for creating the 'Magic Moments' initiative to enhance customer experiences.
Current Role at Kolide
Emily Hill serves as the Vice President of Customer Success at Kolide, a position she has held since 2021. In this role, she leads both the Customer Success and Customer Support teams, focusing on implementing a new approach toward Zero Trust. Her leadership aims to enhance customer satisfaction and drive engagement through strategic initiatives.
Previous Experience at Aira
Prior to her current role, Emily Hill held multiple positions at Aira. She served as Vice President of Customer Experience for five months in 2021. Before that, she was the Director of Customer Experience from 2020 to 2021. Her career at Aira also included roles as Operations Manager from 2018 to 2020, Agent Manager from 2017 to 2018, and Agent from 2016 to 2017. This diverse experience contributed to her expertise in customer-focused roles.
Initiatives and Projects
At Kolide, Emily Hill created the 'Magic Moments' initiative, which is designed to enhance customer experiences. This initiative reflects her commitment to improving customer interactions and ensuring satisfaction within the company's service offerings.
Education and Academic Background
Emily Hill studied at Point Loma Nazarene University, where she earned a Bachelor of Arts (B.A.) degree in International/Global Studies. This educational background has provided her with a broad perspective that informs her work in customer success.
Skills and Professional Development
Emily Hill possesses a diverse skill set that includes user research, technical support, and performance development. She actively seeks out new books and podcasts to support her personal and professional growth, demonstrating a commitment to continuous learning and improvement in her field.