Abhijeet Singh
About Abhijeet Singh
Abhijeet Singh is a Salesforce CX Manager at KPMG Australia, where he has worked since 2021. He has extensive experience in customer experience roles across various organizations, including ANZ and Techtronic Industries.
Work at KPMG Australia
Abhijeet Singh has been serving as the Salesforce CX Manager at KPMG Australia since 2021. In this role, he focuses on utilizing technology to enhance customer experience within organizations. His position is based in Melbourne, Victoria, Australia, where he has contributed to various initiatives aimed at improving customer interactions and satisfaction.
Previous Experience at ANZ
Abhijeet Singh has extensive experience at ANZ, where he held multiple roles over several years. He worked as a Retention Specialist from 2007 to 2008, followed by positions as Assistant Branch Manager from 2008 to 2010, and Business Performance Manager from 2011 to 2014. He later served as Manager of Customer Experience & NPS from 2016 to 2018, and as Initiatives Manager from 2014 to 2016. His roles involved various aspects of customer service and business performance.
Experience at Techtronic Industries - TTI
From 2018 to 2021, Abhijeet Singh worked at Techtronic Industries - TTI as the Customer Experience and VoC Lead. In this position, he focused on enhancing customer experience and gathering voice of the customer insights to inform business strategies. His tenure at TTI further developed his expertise in customer engagement.
Educational Background
Abhijeet Singh holds a Master of Business Administration (MBA) with a focus on Business Strategy from RMIT University, which he completed from 2008 to 2010. He also earned a Bachelor of Information Systems from Swinburne University of Technology, studying from 2001 to 2004. His educational background provides a solid foundation for his career in customer experience and business management.
Expertise in Customer Experience
Abhijeet Singh possesses a strong understanding of customer psychology across various industries. He has expertise in leveraging customer journey and process mapping to enhance business culture. His skills contribute to improving customer interactions and driving organizational success through effective customer experience strategies.