Alex Tjiong
About Alex Tjiong
Alex Tjiong is an Engagement Administrator at KPMG Australia, where he has worked since 2017. He has a strong background in software and customer service, with previous roles at Jemena and Ausgrid, and holds an MBA from the University of Technology Sydney.
Work at KPMG Australia
Alex Tjiong has been serving as an Engagement Administrator at KPMG Australia since 2017. Based in Sydney, Australia, he has accumulated seven years of experience in this role. His responsibilities include managing engagement processes and ensuring efficient operations within the organization. Alex's role at KPMG is characterized by his ability to handle high work volumes while maintaining attention to detail, which contributes to the delivery of superior customer service.
Previous Experience at Jemena
Before joining KPMG, Alex worked at Jemena as a Billing Officer from 2015 to 2017. During his two years at Jemena, he was responsible for managing billing processes and ensuring accuracy in customer accounts. This role helped him develop a strong foundation in customer service and operational efficiency.
Professional Background at Ausgrid
Alex Tjiong worked at Ausgrid from 2006 to 2014, where he held the positions of SAP Data Analyst and Resolution Specialist for eight years. In these roles, he developed significant skills in process analysis, coaching, and mentoring. His experience at Ausgrid emphasized a customer-centric approach, enhancing his ability to resolve issues effectively.
Education and Expertise
Alex studied at the University of Technology Sydney, where he achieved an MBA in Accounting from 2003 to 2005. Prior to that, he attended Maranatha Christian University in Bandung, Indonesia, earning a Bachelor of Economics in Finance from 1995 to 2000. His educational background provides a solid foundation for his roles in finance and administration.
Skills and Competencies
Alex possesses a depth of software knowledge and takes pride in learning and excelling in new systems. His strong aptitude for managing high work volumes with attention to detail has been a key factor in his success across various roles. He has demonstrated the ability to adapt to new technologies and processes, contributing to effective customer service delivery.