Chris Lyons
About Chris Lyons
Chris Lyons is a Program Manager at LAB3 in Melbourne, Australia, where he has worked since 2021. He has extensive experience in problem management, having chaired various review meetings and served as a liaison to multiple global support groups and vendors.
Work at LAB3
Chris Lyons has been serving as a Program Manager at LAB3 since 2021. In this role, he has chaired daily and weekly Problem Management review meetings, as well as Crisis Management and Post Incident Reviews. He acts as the primary liaison to multiple IBM support groups globally, various Telstra business units, and numerous external vendors, including Oracle, Sun, Accenture, and Symantec. His responsibilities include leading technical teams to create process and technical documentation, ensuring that the Configuration Management Database (CMDB) is current with the latest environment specifications.
Education and Expertise
Chris Lyons studied at Federation University Australia, where he earned a Bachelor of Computing from 2002 to 2005. He also attended CRC Sydenham in Melbourne from 1999 to 2001. His educational background has equipped him with the necessary skills to manage complex projects and lead teams effectively in the technology sector.
Background
Before joining LAB3, Chris Lyons worked at IBM as a Service Delivery Manager from 2002 to 2009. During his tenure at IBM, he gained extensive experience in service delivery and management. His background includes managing operating budgets exceeding A$10 million and leading large-scale projects, which has contributed to his expertise in program management.
Leadership and Team Management
In his current position at LAB3, Chris provides leadership to a team of five Problem Managers. He ensures successful Problem Management for Telstra's front-of-house application suite. His role involves coordinating efforts among various stakeholders to maintain operational efficiency and address any issues that arise in service delivery.