Luke Shaw
About Luke Shaw
Luke Shaw is a Senior Customer Success Manager at Lead Forensics in Portsmouth, England. He previously worked as a store leader at O2 (Telefónica UK) and studied business management and marketing at The Open University.
Work at Lead Forensics
Luke Shaw has been employed at Lead Forensics as a Senior Customer Success Manager since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes using the company's services. His position involves collaborating with clients to understand their needs and providing tailored solutions to support their business objectives. Lead Forensics specializes in B2B lead generation and analytics, and Shaw's contributions are integral to maintaining strong client relationships.
Previous Experience at O2 (Telefónica UK)
Before joining Lead Forensics, Luke Shaw worked at O2 (Telefónica UK) as a store leader from 2013 to 2017. During his four years in this role, he managed store operations, supervised staff, and ensured a high level of customer service. His experience at O2 provided him with valuable insights into customer engagement and retail management, which he applies in his current position.
Education and Expertise
Luke Shaw is pursuing a degree in business management and marketing at The Open University, with an expected completion date in 2026. His studies focus on key principles of business operations and marketing strategies, equipping him with the knowledge necessary to excel in customer success management. This educational background supports his professional role by enhancing his understanding of market dynamics and customer relationship management.
Professional Background
Luke Shaw has developed a diverse professional background that includes experience in retail management and customer success. His tenure at O2 (Telefónica UK) laid the foundation for his skills in customer service and team leadership. Since transitioning to Lead Forensics, he has further honed his expertise in customer engagement and success strategies, contributing to the overall growth and satisfaction of the company's client base.