Tom Hannibal
About Tom Hannibal
Tom Hannibal is a Customer Success Manager at Lead Forensics in Portsmouth, England, where he manages a portfolio of 120 clients and focuses on retention and proactive contact strategies.
Work at Lead Forensics
Tom Hannibal has been employed at Lead Forensics since 2019, serving as a Customer Success Manager. In this role, he manages a portfolio of 120 clients, focusing on retention and proactive contact strategies. His responsibilities include providing marketing advice to clients, helping them integrate technology into their daily processes. He also handles client complaints and is involved in upselling and cross-selling initiatives.
Client Management and Retention Strategies
In his position, Tom Hannibal emphasizes client retention through strategic planning and understanding client needs. He develops proactive contact strategies to ensure client satisfaction and effectively addresses any issues that arise. His role requires a keen ability to solve problems and maintain strong relationships with clients.
Marketing Advice and Technology Integration
Tom provides marketing advice to clients, focusing on the integration of technology into their daily operations. This aspect of his role is crucial for helping clients enhance their marketing strategies and improve overall efficiency. His expertise in technology integration supports clients in achieving their business goals.
Achievements in Customer Success
As a Customer Success Manager, Tom Hannibal is responsible for achieving referral KPIs. His efforts in upselling and cross-selling contribute to the growth of the client base and overall company performance. He actively works to ensure that clients receive value from the services provided, which is essential for long-term business relationships.
Background and Experience
Tom Hannibal has accumulated five years of experience in his current role at Lead Forensics, located in Portsmouth, England, United Kingdom. His background in customer success management equips him with the skills necessary to effectively support and engage clients, ensuring their needs are met and expectations exceeded.