Erica Whitlam Jones
About Erica Whitlam Jones
Erica Whitlam Jones is a Technical Pension Analyst at Legal & General in Cardiff, United Kingdom, where she has worked since 1998. She manages customer relationships, addresses technical pension queries, and provides coaching to her team members.
Work at Legal & General
Erica Whitlam Jones has worked at Legal & General as a Technical Pension Analyst since 1998. In this role, she addresses pensions technical queries and manages team allocation and target statistics within the pension team. Her responsibilities also include handling both internal and external customer relationships, ensuring effective communication and service delivery.
Education and Expertise
Erica attended Cardinal Newman RC School in Rhydfelin from 1983 to 1989. She furthered her education at Ystrad Mynach College in Hengoed, where she achieved a 1st Diploma in Hotel and Catering from 1989 to 1990. In 2006, she gained a Level 2 NVQ in Business and Administration, enhancing her expertise in the field.
Background
Prior to her role at Legal & General, Erica worked at Asda as a Customer Service Specialist from 1990 to 1996. This experience provided her with foundational skills in customer service and relationship management, which she has applied throughout her career.
Coaching and Training Contributions
In her current position, Erica provides coaching and training to team members, contributing to the professional development of her colleagues. She is also involved in in-house quality assurance processes, ensuring that the standards of service and performance are maintained within her team.