Nicky Harland
About Nicky Harland
Nicky Harland is a customer service professional with extensive experience in customer application support and life assurance policies. Currently employed at Legal & General since 2005, Harland previously worked at Eschmann Equipment for seven years and has a background in design and art education.
Work at Legal & General
Nicky Harland has been employed at Legal & General since 2005, serving in the role of Customer Services, Customer Application Support. With 19 years of experience in this position, Nicky is responsible for managing customer inquiries and providing support related to customer applications. Nicky also acts as the primary contact for referrals within the Hove and Cardiff offices, facilitating two main processes that are essential to customer service operations.
Previous Experience at Eschmann Equipment
Prior to joining Legal & General, Nicky Harland worked at Eschmann Equipment from 1998 to 2005 for a total of seven years. In this role, Nicky focused on customer services in Lancing, West Sussex. This experience contributed to Nicky's extensive knowledge in handling customer inquiries and administrative tasks, particularly related to life assurance policies.
Education and Expertise
Nicky Harland studied at Greater Brighton Metropolitan College from 1995 to 1997, focusing on Design and Art. Additionally, Nicky attended Portslade Community College from 1987 to 1993, followed by the 6th Form from 1993 to 1995, where the studies included Design, Art, and Communications. Nicky has also completed a 'Customer Experience' course aimed at enhancing skills in customer service, further supporting expertise in customer relations.
Skills in Customer Service
Nicky Harland possesses extensive experience in both phone and administrative work, particularly in the context of life assurance policies. This background has equipped Nicky with the skills necessary to effectively manage customer interactions and provide comprehensive support. The completion of a specialized 'Customer Experience' course has further refined these skills, ensuring a high level of service in current roles.