Sandy Chouinard, Pmp, Icp Acc, Ccmp
About Sandy Chouinard, Pmp, Icp Acc, Ccmp
Sandy Chouinard is a Senior Customer Success Manager at LifeOmic, where she has worked since 2020. With extensive experience in project management and customer relations, she has held various roles in notable companies and has a strong educational background in Health Information Management and Information Technology Project Management.
Work at LifeOmic
Sandy Chouinard has served as a Senior Customer Success Manager at LifeOmic since 2020. In this role, she focuses on customer onboarding and success plans for the company's cloud-based SaaS/PaaS platform and mobile applications. Sandy acts as a representative of both customers and employees during leadership meetings, ensuring that their needs are addressed. She collaborates with cross-functional teams to foster long-term customer relationships and creates referenceable customers for case studies and speaking engagements. Additionally, she utilizes HubSpot CRM to monitor customer account health and provide updates.
Previous Experience
Prior to her current position, Sandy Chouinard held various roles in project management and consulting. She worked at Stanley Black & Decker, Inc. as a Senior IT Project Manager from 2006 to 2011. Before that, she was a Senior Consultant at Olmstead Associates from 2002 to 2005. Sandy also served as a Project Manager at Patni Computer Systems Ltd from 2000 to 2002. Her experience includes significant roles at Cureatr, Centric Consulting, and OpenSymmetry, where she was involved in project management and strategic initiatives.
Education and Expertise
Sandy Chouinard holds a Graduate Certificate in Health Information Management and Exchange from Indiana University–Purdue University Indianapolis, which she completed from 2015 to 2018. She also studied Information Technology Project Management at The University of Calgary. Her educational background supports her expertise in customer success management and project management, equipping her with the skills necessary to navigate complex customer needs and drive successful outcomes.
Professional Skills
Sandy possesses a range of professional skills that enhance her effectiveness in customer success management. She is adept at facilitating meetings and delivering executive presentations, which aids in conflict resolution with resources at all levels. Her ability to develop and execute streamlined customer onboarding processes contributes to the overall success of LifeOmic's customer engagement strategies. Sandy's experience with HubSpot CRM enables her to effectively track and assess customer account health.