Kristen J.
About Kristen J.
Open to chat about all things Customer Success, Sales Management, Program Management, Business Analysis, Process Improvement, and Customer Experience! š¬ I am a Customer Success and Experience Leader with a proven track record in building customer trust and implementing success and support programs at scale. I thrive in projects that require big-picture vision, creative problem solving, and executory leadership. I specialize in crafting the foundations for customer success and support operations in fast-growing businesses. I am a compassionate servant leader who empowers my team to success by creating accountability and transparency in an inclusive and safe environment. I build a career development infrastructure within my teams, where leaders meet with their team members consistently to: 1ļøā£ Listen to their team members needs, challenges, and feedback and 2ļøā£ Coach, share feedback and observations, ask a lot of questions, and identify strengths and opportunities. People should be able to be human at work! Every person should feel comfortable and confident to be just as they are. The unique talents and perspectives diverse teams bring drive success. I am passionate about: šŖ Working cross-functionally to create customer magic š§ Data and Business Analysis to find patterns and insights that lead to a better #customerexperience šš» Servant-Leadership, building and developing highly engaged and impactful teams š Creating and improving processes- finding efficiencies and ways to scale š Constantly learning and evolving personally and professionally I have experience with Salesforce, Airtable, Miro, Asana, Smartsheet, Figma, LucidChart, Slack, Teams, Google Workspace, Microsoft/O365 Suite, Tableau, Zendesk, and am quickly able to master new tools and software.