Chris Prather
About Chris Prather
Chris Prather serves as the Director of Customer Success at SkuVault, where he has worked since 2021. He has implemented processes that reduced client churn and developed standard operating procedures to improve client management.
Work at SkuVault
Chris Prather has been serving as the Director of Customer Success at SkuVault since 2021. In this role, he has implemented a risk logging process that has significantly reduced client churn. He has also developed standard operating procedures aimed at minimizing the impact of client management changes throughout their lifecycle. Prior to his current position, he worked as a Client Relations Manager from 2018 to 2021 and as an Onboarding Lead from 2016 to 2018. His experience at SkuVault spans over seven years, contributing to various aspects of client management and success.
Education and Expertise
Chris Prather studied at the University of Kentucky, where he earned a degree in History from 2001 to 2005. His educational background provides him with a strong foundation in analytical thinking and communication skills, which are essential in his role in customer success. His expertise includes client relations, onboarding processes, and operational improvements within customer management frameworks.
Background
Chris Prather has a diverse background in customer success and client management. He began his career at SkuVault as an Onboarding Lead, where he focused on integrating new clients into the system. He then advanced to the role of Client Relations Manager, where he managed ongoing client relationships. His progression to Director of Customer Success reflects his extensive experience and commitment to enhancing client satisfaction and retention.
Achievements
During his tenure at SkuVault, Chris Prather has led several initiatives that have positively impacted the company. Notably, he revamped the client data recording and storage system in SalesForce to better align with departmental goals and enhance data comprehension. Additionally, he led a price revision for legacy clients, resulting in a 20% average increase in revenue. These achievements demonstrate his ability to implement effective strategies that drive business growth and improve client relationships.