Christopher Swinford
About Christopher Swinford
Christopher Swinford is a Product Support Manager at Litera Microsystems, where he has worked since 2021. He has a diverse background in customer support and technical troubleshooting, with previous roles at organizations such as Geek Squad and CrossCountry Mortgage.
Work at Litera Microsystems
Christopher Swinford has been serving as the Product Support Manager at Litera Microsystems since 2021. In this role, he is responsible for overseeing product support operations, ensuring that customer inquiries and technical issues are addressed efficiently. His leadership skills contribute to guiding support teams to meet performance targets and enhance service delivery. Prior to this position, he worked as a Product Support Representative at Litera Microsystems from 2018 to 2020, where he developed a strong foundation in customer support and technical troubleshooting.
Previous Employment Experience
Before joining Litera Microsystems, Christopher held various positions that contributed to his expertise in customer support and operations. He worked at Geek Squad as an Advanced Repair Agent from 2012 to 2018, where he gained experience in technical troubleshooting. He also served as a Case Manager at Best Buy for six months in 2017. Additionally, he worked as an Operations Specialist at CrossCountry Mortgage, LLC for three months in 2020. His time at Moraine Valley Community College included roles as Editorial Staff and Writing Tutor from 2014 to 2015.
Education and Expertise
Christopher Swinford studied at Oak Forest High School, where he earned his High School Diploma in 2012. He continued his education at Governors State University from 2015 to 2019, further developing his skills and knowledge. His educational background, combined with his extensive work experience, has equipped him with strong skills in technical troubleshooting and customer communication. He specializes in managing SaaS product support teams, focusing on enhancing customer satisfaction and streamlining support processes.
Leadership and Skills
Christopher has demonstrated leadership abilities throughout his career, particularly in guiding support teams to achieve performance targets. His experience in various customer support roles has honed his skills in effective problem resolution and service delivery. He possesses a strong understanding of customer needs and has a proven track record of improving support processes. His technical expertise allows him to navigate complex software issues, making him a valuable asset in product support management.