Milap Vaghela
About Milap Vaghela
Milap Vaghela is a Team Lead in Support with a background in Computer Engineering, holding a Diploma from Bhagwan Mahavir University and a B.Tech from CHARUSAT. He has extensive experience in technical support and system management, currently working at Litera and previously at various organizations in India.
Work at Litera
Milap Vaghela currently holds the position of Team Lead - Support at Litera, where he has been employed since 2022. His role involves overseeing support operations and ensuring efficient resolution of high-priority support tickets. He works remotely from the United States and contributes to the company's operational resilience by developing strategies to mitigate risks such as downtime and malicious attacks.
Education and Expertise
Milap Vaghela has a strong educational background in computer engineering. He achieved a Diploma in Computer Engineering from Bhagwan Mahavir University and later obtained a B.Tech in Computer Engineering from CHARUSAT. This educational foundation supports his technical expertise in IT support and system management.
Professional Background
Prior to his current role at Litera, Milap Vaghela gained extensive experience in various IT support positions. He worked as a System Manager - IT at GSFC University for 10 months and served as Team Lead - Technical Support at The Future Tech for another 10 months. His earlier roles include Global Quality Auditor Technical Support at Sophos and Endpoint Security Engineer Technical Support, where he spent a total of four years.
Achievements in Technical Support
Milap Vaghela has demonstrated a proven track record in maintaining a high Net Promoter Score for his companies through effective team leadership and customer service strategies. He actively participates in the creation and maintenance of knowledge base articles, enhancing the team's resource library and ensuring that support processes are efficient and well-documented.
Stakeholder Communication and Feedback
In his current role, Milap regularly communicates with stakeholders regarding the progress of high-priority support tickets. This practice ensures transparency and efficiency in issue resolution. He also provides feedback to the development team to enhance system architecture, focusing on scalability and security of products.