Tenisha Estrada
About Tenisha Estrada
Tenisha Estrada serves as a Senior Customer Success Manager at Litera, where she has worked since 2024. With a background in banking and technology, she specializes in enhancing product adoption through tailored training and data-driven insights.
Work at Litera
Tenisha Estrada has been serving as a Senior Customer Success Manager at Litera since 2024. In her current role, she influences product roadmaps by leveraging data-driven insights. Her focus is on enhancing customer experiences and ensuring product adoption through tailored training sessions. Tenisha collaborates with cross-functional teams to deliver effective solutions and achieve customer satisfaction.
Previous Experience in Banking
Before joining Litera, Tenisha Estrada worked in the banking sector. She held the position of Personal Banker at Wells Fargo from 2012 to 2014, where she developed foundational customer service skills. She then moved to Citi, where she served as a Personal Banker from 2014 to 2015 in the Miami-Fort Lauderdale area. Following this, she advanced to the role of Client Relationship Branch Manager at Citi from 2015 to 2022, managing client relationships and enhancing customer engagement.
Experience at Microsoft
Tenisha Estrada worked at Microsoft as a Senior Customer Success Manager from 2022 to 2023. In this role, she focused on customer retention and expansion, utilizing her expertise in active listening and insightful questioning to understand customer goals. Her experience at Microsoft further honed her skills in delivering customer success strategies and fostering strong partnerships.
Specialization in Customer Success
Tenisha Estrada specializes in creating tailored training sessions aimed at boosting product adoption. She employs active listening techniques and insightful questioning to unlock customer goals. Her approach emphasizes building lasting partnerships, which contributes to customer retention and expansion. This specialization is evident in her ability to harmonize with cross-functional teams to achieve top-notch results.