Shekinah Carillo
About Shekinah Carillo
Shekinah Carillo is an Operations Shift Manager with nearly four years of experience in various call center roles. She studied AB English Major in Literature at Mindanao State University and has held positions at companies such as Optum and JPMorgan Chase & Co.
Current Role at Magic, Inc
Shekinah Carillo serves as the Operations Shift Manager at Magic, Inc, a position she has held since 2020. In this role, she is responsible for overseeing daily operations, ensuring efficiency, and managing team performance. Her experience in various call center roles contributes to her ability to handle operational challenges effectively.
Previous Experience at Optum
Prior to her current role, Shekinah worked at Optum as a Customer Service Support Specialist from 2017 to 2018. During her one-year tenure at the IT Park in Cebu, she developed skills in customer service and support, which laid a foundation for her career in operations management.
Background in Risk Operations at JPMorgan Chase & Co.
Shekinah gained valuable experience as a Risk Operations Analyst at JPMorgan Chase & Co. from 2014 to 2015. This role, also based in IT Park, Lahug, Cebu City, provided her with insights into risk management processes and operational analysis.
Education and Academic Background
Shekinah studied at Mindanao State University, where she pursued a degree in AB English Major in Literature. She attended the university from 2011 to 2014, completing two years of her program. Her education has contributed to her communication skills and analytical abilities.
Experience in Call Center Operations
Shekinah has nearly four years of experience working in various call center accounts. This experience has equipped her with a diverse skill set and practical capabilities in customer service, operations, and team management. She worked full-time as a Customer Service Representative during night shifts while completing her studies.