Nate Erisman
About Nate Erisman
Nate Erisman is the Director of Customer Support at Matterport in Seattle, Washington, with extensive experience in managing front-line contact centers and a strong background in customer service and retention.
Title and Current Role
Nate Erisman currently serves as the Director of Customer Support at Matterport in Seattle, Washington. In his role, he is responsible for overseeing the customer support teams, ensuring outstanding customer service, and implementing strategies that enhance overall customer satisfaction. His experience with Matterport’s spatial data solutions since 2016 has equipped him with the knowledge and skills to lead his teams efficiently.
Career at Zillow Group
Nate Erisman worked as the Director of Partner Support at Zillow Group from 2019 to 2022 in Seattle, WA. During his three-year tenure, he was instrumental in managing the partner support teams and played a key role in providing support solutions that balanced the needs of the business, employees, and customers.
Experience at Apple
Nate Erisman's career at Apple included two significant roles. He served as the Sr. Area Manager (AppleCare) from 2015 to 2019, managing operations in Austin, TX, and Seattle, WA. Prior to this, he was the Sr. Quality Operations Manager from 2011 to 2015 in the Austin, Texas Area, where he was responsible for ensuring high-quality standards in operational processes.
Early Career and Roles
Nate's career began at Bass Pro Shops as a Specialty Services Representative from 2000 to 2002 in Springfield, Missouri Area. He then moved to Alltel Wireless, where he held various positions including Team Lead - Customer Service, Supervisor - Customer Service, Sr. Analyst - Call Center Ops Support, Manager - Reactive Retention Strategies, Manager - Call Center Performance, and Associate Director - Customer Service & Retention from 2002 to 2010. He also worked at JP Morgan Chase as the First Interaction Team Leader from 2010 to 2011.
Educational Background
Nate Erisman studied Broadcast Journalism at Missouri State University before pursuing studies in Business Management at the University of Phoenix. His educational background has provided a strong foundation for his various management roles throughout his career.
Expertise in Customer Support
Nate Erisman has extensive experience in managing front-line contact centers, billing procedures, and policy/process management. He is known for effectively balancing business, employee, and customer needs while consistently exceeding company goals and targets. His leadership ensures teams provide outstanding customer experiences and high levels of service excellence.
Utilization of Matterport Solutions
Since 2016, Nate Erisman has been using Matterport’s spatial data solutions to capture spaces with a Matterport Pro2 3D camera and Matterport Capture app for smartphones. His expertise in this technology has enabled him to save over 1,000 hours of site visits across 300 sites, create digital twins for corporate offices, healthcare, and retail, and utilize advanced features like Measurement Mode and Matterport Notes tool to enhance project efficiency.
ADA Improvement Initiative
Nate Erisman has been involved in an eight-year Americans with Disabilities Act (ADA) improvement initiative with a national banking leader. He has created Matterport digital twins of 1,100 branch locations for ADA improvements and uses these digital twins to enable remote collaboration during design and build program delivery. This initiative has realized 25 to 30 percent in cost and time savings.