Nathan Erisman
About Nathan Erisman
Nathan Erisman is the Director of Customer Support at Matterport in Seattle, Washington, with a background in customer service leadership roles at Zillow Group, Apple, JP Morgan Chase, Verizon Wireless, Alltel Wireless, and Bass Pro Shops.
Current Role at Matterport
Nathan Erisman currently serves as the Director of Customer Support at Matterport in Seattle, Washington. In his role, he oversees the customer support operations, working to ensure high levels of customer satisfaction and efficient handling of customer inquiries. His leadership contributes to the development and implementation of support strategies which are crucial to Matterport’s service delivery.
Prior Experience at Zillow Group
From 2019 to 2022, Nathan Erisman worked at Zillow Group as the Director of Partner Support. Based in Seattle, WA, he led the partner support team, managing relationships and ensuring effective communication and assistance to Zillow's partners. His experience at Zillow highlights his capabilities in leadership and customer relationship management.
Tenure at Apple
Nathan Erisman spent eight years at Apple from 2011 to 2019, where he held the position of Senior Area Manager for AppleCare in Austin, TX, and Seattle, WA. During this period, he played a key role in managing AppleCare operations, contributing to customer satisfaction through robust operational oversight and support systems.
Early Career and Experience at Alltel Wireless
Erisman’s career includes a significant tenure at Alltel Wireless, where he worked from 2002 to 2009 in Little Rock, Arkansas. As a Manager focusing on Call Center Performance, he managed a team of consultants who conducted reviews and ensured effective coaching practices in 16 call centers. His role involved improving operational processes and performance through collaboration with channel leaders and support groups.
Educational Background
Nathan Erisman holds a degree in Broadcast Journalism from Missouri State University and a degree in Business Management from the University of Phoenix. His educational background provides a solid foundation that supports his extensive experience in customer support and operational management roles.