Notker Wiesner
About Notker Wiesner
Notker Wiesner is a First and Second Line Customer Success Engineer at Matterport and Arkadin in London, with over 12 years of experience in customer support and account management in the video post-production industry.
Current Roles and Responsibilities
Notker Wiesner currently serves as a First and Second Line Customer Success Engineer at Matterport and as a Support Engineer for Web & Video at Arkadin, both positions based in London, United Kingdom. In these roles, he handles technical support cases that have been escalated from L1, liaises with L3 engineers, and acts as a primary contact for major global clients, ensuring they receive high-quality service and experience. He also provides second line technical support via phone and email in English, German, and French.
Previous Employment
Notker Wiesner has an extensive background in customer service and technical support. He worked at Autodesk as a Support Call Coordinator for 13 years, from 2004 to 2017. Prior to this, he held the position of European Business Administrator at HPIS Primaplan from 2002 to 2004 and served as an International Sales Coordinator at IMP Warner Chappell Music from 2000 to 2002. All these roles were based in London, United Kingdom.
Technical Expertise
With expert knowledge spanning various conference software, Notker Wiesner is proficient in Arkadin Vision, Arkadin Anywhere, Cisco Teams, Cisco WebEx, Microsoft Teams, Adobe Connect, Vidyo, and BlueJeans. He leverages his expertise to troubleshoot and resolve technical issues for international clients through multiple communication channels, including phone, email, video, and live chat.
Language Proficiency
Notker Wiesner is fluent in German, English, and French. He consistently utilizes these language skills in his professional roles, providing support and training in all three languages. His multilingual proficiency enhances his ability to handle technical support cases and manage client interactions effectively on a global scale.
Customer Support Experience
Notker Wiesner has over 12 years of experience in providing premium customer support and account management, specifically in the video post-production industry. His responsibilities include managing technical escalations, overseeing incidents to resolution, and providing training and guidance to L1 engineers. His proven track record demonstrates his ability to handle technical issues and deliver high-quality service to international customers.