Adam L. Mc Quarrie, Pmp
About Adam L. Mc Quarrie, Pmp
Adam L. Mc Quarrie is a Senior Site Manager at MAXIMUS with extensive experience in project management and customer service in Kansas City, Missouri.
Current Role at MAXIMUS
Adam L. Mc Quarrie is currently the Senior Site Manager at MAXIMUS, a position he has held since 2018. Based in Kansas City, Missouri, he leads strategic site operations and manages a substantial workforce. His responsibilities include overseeing contact center functionalities, ensuring operational efficiency, and compliance with regulatory standards.
Previous Experience at General Dynamics Information Technology
Before joining MAXIMUS, Adam Mc Quarrie accumulated significant experience at General Dynamics Information Technology (GDIT). He served as Project Manager from 2016 to 2018 in Lawrence, Kansas, focusing on project execution and delivery. Prior to that, he was the Manager of Customer Service from 2012 to 2016, spearheading customer support initiatives. From 2010 to 2012, he worked as a Quality Analyst in the Civilian Sector, where he ensured quality standards across various projects.
Background in Project and Quality Management
Adam Mc Quarrie has a robust background in both project and quality management. His early roles include Site Service Quality Assurance Manager on the US Census DRIS Project at Vangent, Inc. and Contact Center Operations Representative for the CDC-INFO Helpline. His career has been marked by substantial contributions to contact center operations, including the development of standard operating procedures for the US Census Bureau and handling quality assurance for large-scale government projects.
Education and Academic Background
Adam Mc Quarrie graduated from Northern Arizona University with a Bachelor of Science in History and a minor in Political Science, a program he completed over six years from 1995 to 2001. His educational journey began at Cortez High School, where he studied from 1990 to 1999. This academic background has provided him with foundational knowledge and critical thinking skills beneficial for his management roles.
Key Contributions and Initiatives
Throughout his career, Adam Mc Quarrie has taken on substantial projects and initiatives. Notably, he managed the development and implementation of 62 Standard Operating Procedures for the United States Census Bureau. He also developed a comprehensive Call Center Playbook for onboarding new leadership in complex project environments. His efforts in setting up a 600-seat contact center included overseeing design, layout, wiring, security, and securing government certification. During the COVID-19 pandemic, he implemented critical social distancing measures and reduced on-site staff by 50% to maintain operations.