Cassie Wilcox, Ccxp
About Cassie Wilcox, Ccxp
Cassie Wilcox serves as the Vice President of CX Advisory & Research Services at Medallia, where she has significantly influenced the company's customer experience initiatives. With a strong background in market research and solutions consulting, she has held various roles at Medallia and other organizations, contributing to her expertise in real-time customer feedback solutions.
Current Role at Medallia
Cassie Wilcox serves as the Vice President of CX Advisory & Research Services at Medallia, a position she has held since 2022. In this role, she has been instrumental in shaping the company's customer experience advisory and research services. Her leadership is focused on enhancing Medallia's reputation as a leader in real-time customer feedback solutions. She has played a key role in aligning the company's strategic goals with the needs of the Greater Boston market.
Previous Experience at Medallia
Cassie Wilcox has held multiple positions at Medallia prior to her current role. She worked as a Senior Manager in Solutions Consulting from 2016 to 2017, and later as Manager of Solutions Consulting from 2014 to 2016. She also served as Director of Medallia Professional Services from 2019 to 2021, and as Senior Director of CX Advisory & Research Services from 2021 to 2022. Her tenure at Medallia has spanned various roles that contributed to her expertise in customer experience and solutions consulting.
Experience at Northstar Research Partners
Before joining Medallia, Cassie Wilcox worked at Northstar Research Partners. She served as a Research Associate in 2012 and progressed to the role of Senior Research Manager from 2013 to 2014. Her experience at Northstar involved significant contributions to market research, which laid a foundation for her later roles in customer experience advisory.
Educational Background
Cassie Wilcox earned her Bachelor of Science degree in Applied Math & Statistics from The Johns Hopkins University, where she studied from 2005 to 2009. This educational background has provided her with a strong analytical foundation that supports her work in market research and customer experience.
Market Research and Solutions Consulting Expertise
Cassie Wilcox possesses a strong background in market research and solutions consulting. Her expertise has been pivotal in her leadership role at Medallia, where she has contributed to the development of customer experience strategies and research services. This combination of skills has enabled her to effectively address market needs and drive organizational success.