Catherine Kostka
About Catherine Kostka
Catherine Kostka is a Customer Success Manager with extensive experience in customer relations and marketing. She has held various positions at companies such as Citrix, Marriott Vacations Worldwide, and Medallia, demonstrating a strong ability to enhance team performance and customer satisfaction.
Current Role at Medallia
Catherine Kostka serves as a Customer Success Manager at Medallia since 2021. In this role, she focuses on enhancing customer satisfaction and building strong relationships with clients. Her responsibilities include ensuring that customers derive maximum value from Medallia's solutions, which contributes to customer retention and business growth.
Previous Experience in Customer Success
Prior to her current position, Catherine worked as a Senior Customer Success Manager at Citrix from 2018 to 2021. She also held the role of Customer Success Manager at SciQuest:Jaggaer from 2015 to 2017. These positions allowed her to develop a strong foundation in customer relationship management and team performance enhancement.
Background in Marketing and Sales
Catherine has a diverse background in marketing and sales. She worked at Marriott Vacations Worldwide in various capacities, including Manager of On-Site Marketing and Sales Executive. Her experience in these roles from 2007 to 2013 involved direct customer engagement and marketing strategy implementation.
Educational Qualifications
Catherine studied at East Carolina University, where she earned a Bachelor of Science in Communication with a concentration in Broadcast Journalism from 2002 to 2006. She also completed her secondary education at Ledford Senior High School from 1998 to 2002.
Skills and Expertise
Catherine possesses a natural ability to maximize the potential of others, which enhances team performance and customer satisfaction. She has a proven track record of building lasting relationships with customers and cross-departmental teams, contributing to brand loyalty. Additionally, she is skilled in adapting quickly to market needs, which aids in consistently retaining and growing business.