Heather Hansma
About Heather Hansma
Heather Hansma serves as the Vice President of Product Strategy & Operations at Medallia, bringing extensive experience from previous roles at Twilio and Wells Fargo. She holds an MBA from Harvard Business School and a degree in Economics from Harvard University.
Current Role at Medallia
Heather Hansma serves as the Vice President of Product Strategy & Operations at Medallia. She has held this position since 2024, contributing to the company's strategic direction and operational efficiency. Her role involves overseeing product strategy and ensuring alignment with organizational goals.
Previous Experience at Twilio
Before joining Medallia, Heather Hansma worked at Twilio in various capacities. She served as Senior Director of Product Management, Market Strategy for Customer Experience Products from 2022 to 2023. Additionally, she was Chief of Staff in the Office of the COO from 2020 to 2021, and Senior Director of Product Management, Product Strategy - Flex from 2021 to 2022. Her tenure at Twilio spanned three years, during which she focused on product management and strategic initiatives.
Experience at Wells Fargo
Heather Hansma has extensive experience at Wells Fargo, where she held several senior roles. She was SVP, Chief of Staff and Head of Strategy for the Digital Channels Group from 2008 to 2014, and later served in similar capacities until 2020. Her roles included Senior Director of Product Management for Innovation and New Product Development, and Manager/Vice President of Product Management for Online Consumer Lending Product Strategy. Her time at Wells Fargo totaled over 14 years.
Educational Background
Heather Hansma studied at Harvard University, where she earned an A.B. in Economics. She furthered her education at Harvard Business School, achieving an MBA. Her academic background provides a strong foundation for her career in product strategy and management.
Professional Skills and Expertise
Heather Hansma is recognized for her ability to tackle challenging and high-risk initiatives. She has deep experience in designing and implementing large-scale business processes. Her problem-solving skills and team engagement strategies are notable aspects of her professional profile.