Jason Pointelin
About Jason Pointelin
Jason Pointelin serves as the Managing Director at Medallia, overseeing the company's largest North American portfolio. With over twenty years of experience in the telecommunications industry, he has held various leadership roles at Medallia and Sprint, focusing on customer experience initiatives and performance management.
Current Role at Medallia
Jason Pointelin serves as the Managing Director at Medallia since 2022. In this role, he oversees the largest North American portfolio, which encompasses various sectors including Retail, Hospitality, Telecom, Life Sciences, Manufacturing, Automotive, and High Tech. He provides strategic guidance to support customer experience initiatives for enterprise companies, leveraging his extensive industry knowledge.
Previous Positions at Medallia
Prior to his current position, Jason Pointelin held two significant roles at Medallia. He worked as the Director of Professional Services from 2020 to 2021 and then as Senior Director from 2021 to 2022, both based in Kansas City. During his tenure, he contributed to various projects and initiatives aimed at enhancing customer experience and operational efficiency.
Experience at Sprint
Jason Pointelin has a substantial background in the telecommunications industry, having worked at Sprint for nearly a decade. His roles included Program Manager III from 2010 to 2011, Business Intelligence from 2011 to 2012, and Manager of Analytics, Performance Management, and Voice of the Customer Systems from 2011 to 2020. He led the Medallia program at Sprint before transitioning to Medallia.
Education and Expertise
Jason Pointelin earned a Bachelor of Science degree in Business from The University of Kansas, where he studied from 1993 to 1997. He furthered his education by obtaining a Master of Business Administration (MBA) from Baker University, completing his studies from 2004 to 2006. His educational background supports his extensive experience in the telecommunications sector.
Professional Experience Overview
With over two decades of experience in the telecommunications industry, Jason Pointelin has developed expertise in performance management, cross-channel journey analytics, and survey programs. His diverse roles have equipped him with the skills necessary to lead initiatives that enhance customer experience and drive business success.