Jeni Batte

Jeni Batte

Group Director, Cx Advisory @ Medallia

About Jeni Batte

Jeni Batte serves as the Group Director of CX Advisory at Medallia, where she leads a team focused on delivering strategic insights for business improvement. With extensive experience in market research and client services, she has held various leadership roles at Guest Research, Inc. and Service Management Group.

Current Role at Medallia

Jeni Batte serves as the Group Director of CX Advisory at Medallia, a position she has held since 2019. In this role, she leads a team of Experience Consultants who focus on delivering strategic guidance and thought leadership. Her responsibilities include directing the collection of market research data to identify actionable insights for senior leadership, which aids in enhancing business outcomes and supporting brand success.

Previous Experience at Guest Research, Inc.

Before joining Medallia, Jeni Batte worked at Guest Research, Inc. in various roles. She served as the Vice President of Account Services from 2018 to 2019 and as the Director of Consumer Insights from 2017 to 2018. In these positions, she was responsible for overseeing client relationships and synthesizing consumer data to provide insights that informed strategic decisions.

Career at SMG - Service Management Group

Jeni Batte has extensive experience at SMG - Service Management Group, where she worked for nine years in various capacities. She began as a Project Coordinator in 1997, then progressed to Project Manager from 1998 to 2004, and later became a Senior Project Manager from 2004 to 2007. Finally, she held the position of Director of Client Services from 2007 to 2016. Her roles involved managing client relationships and guiding market research initiatives in the Greater Denver Area.

Educational Background

Jeni Batte studied at Northwest Missouri State University, where she earned a Bachelor of Arts degree in Broadcast Journalism from 1992 to 1996. Her educational background has contributed to her expertise in communication and data analysis, which she applies in her professional roles.

Data-Driven Decision Making

In her current role and previous positions, Jeni Batte has focused on synthesizing data to provide actionable insights. She directs the collection of market research data and analyzes consumer trends and the competitive landscape. This strategic guidance supports senior leadership in making informed decisions that drive business success.

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