Jermaine Smith
About Jermaine Smith
Jermaine Smith is a Manager of GTM Field Operations & Strategy at Medallia, where he has worked since 2022. He has a background in account management and business operations, with previous positions at MindTouch and Modern Marketing & Commerce.
Current Role at Medallia
Jermaine Smith serves as the Manager of GTM Field Operations & Strategy at Medallia, a position he has held since 2022. In this role, he is responsible for overseeing go-to-market strategies and field operations, focusing on optimizing processes and enhancing operational efficiency. His work contributes to the overall strategic direction of the company in the San Diego, California area.
Previous Experience at MindTouch
Jermaine Smith has held multiple positions at MindTouch, including Account Executive, Sales Operations, and Account Manager. His tenure at MindTouch spanned from 2016 to 2020, during which he developed skills in sales management and operational strategy. He worked in various capacities, contributing to the company's growth and client management efforts in the Greater San Diego Area.
Background in Account Management
Prior to his current role, Jermaine Smith worked as an Account Manager at Modern Marketing & Commerce from 2014 to 2016, focusing on clients such as BSN Medical and SertaSimmons S3. His experience in account management has equipped him with the skills necessary to manage client relationships and drive business development initiatives.
Education and Expertise
Jermaine Smith earned a Bachelor’s Degree in Linguistics from the University at Albany, SUNY, where he studied from 2008 to 2012. His educational background provides a foundation for his analytical skills and understanding of communication, which are essential in his roles in marketing and sales operations.
Career Progression
Jermaine Smith's career has shown a steady progression through various roles in sales and operations. He transitioned from account management to more strategic positions, including Senior Analyst roles at Medallia, where he focused on marketing, sales, and business operations. His diverse experience across different companies has contributed to his expertise in field operations and strategy.