Joshua Wang

Joshua Wang

Professional Services Analyst @ Medallia

About Joshua Wang

Joshua Wang is a Professional Services Analyst at Medallia, where he has worked since 2019. He has led onboarding and platform implementation for tech companies valued at a combined 10 billion dollars and has a background in computer science from the University of Houston.

Work at Medallia

Joshua Wang has been employed at Medallia as a Professional Services Analyst since 2019. In this role, he has led the onboarding and platform implementation for technology companies with a combined market value of 10 billion dollars. He has also analyzed and improved client communication strategies, which have contributed to streamlined resolution times and enhanced retention rates. His work focuses on optimizing customer experience through data-driven insights.

Education and Expertise

Joshua Wang earned a Bachelor of Science (B.S.) in Computer Science from the University of Houston, where he studied from 2016 to 2018. His academic background provides a solid foundation for his analytical skills and technical expertise in the field of professional services. This education supports his current role in enhancing customer experience and implementing technology solutions.

Background

Before joining Medallia, Joshua Wang gained valuable experience through internships. He worked as a Business Analyst intern at LGI Homes for four months in 2016. In 2017, he served as a Product Development Intern at AvidXchange, Inc. for two months, followed by a Software Engineer Intern position at the same company in 2018 for two months. These roles contributed to his understanding of business processes and software development.

Achievements

During his tenure at Medallia, Joshua Wang has successfully conducted A/B testing to enhance survey response rates, enabling clients to surpass their company benchmarks. He has also designed and built customer experience platforms that significantly increased average customer satisfaction. His contributions reflect a commitment to improving client outcomes through innovative solutions.

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