Lisa Garthside
About Lisa Garthside
Lisa Garthside serves as the Director of Professional Services at Medallia, a position she has held since 2019. Her extensive career includes roles at Confirmit, BDRC, ORC International, and Eagle Star, along with academic qualifications from Staffordshire University and King James Sixth Form College.
Current Role at Medallia
Lisa Garthside has been serving as the Director of Professional Services at Medallia since 2019. In this role, she oversees various initiatives aimed at enhancing customer experience and ensuring the successful implementation of Medallia's solutions. Her leadership contributes to the strategic direction of the Professional Services team, focusing on delivering value to clients.
Previous Experience at Confirmit
Prior to her current position, Lisa Garthside worked at Confirmit in multiple roles. She was the Senior Director of Customer Experience Management from 2017 to 2018 and served as the Director of Customer Experience Management from 2014 to 2017. In these roles, she focused on improving customer engagement and satisfaction through effective management strategies.
Career Background in Market Research
Lisa Garthside has extensive experience in market research. She worked as an Associate Director at BDRC from 1996 to 2001, and as a Research Director at ORC International from 2011 to 2014. Her background in these roles involved managing research projects and analyzing data to inform business decisions.
Educational Background
Lisa Garthside studied at King James Sixth Form College in Henley on Thames, where she achieved A levels in English, Biology, and History, along with an S level in History from 1984 to 1986. She later attended Staffordshire University, earning a BA Hons in Business Studies with a 2:1 classification from 1986 to 1990.
Early Career at Eagle Star
Lisa began her career as a Senior Marketing Assistant at Eagle Star, where she worked from 1993 to 1996. This role provided her with foundational experience in marketing and customer engagement, which has informed her subsequent positions in customer experience management.