Luke Taylor

Luke Taylor

Technical Support Agent @ Medallia

About Luke Taylor

Luke Taylor is a Technical Support Agent at Medallia, where he has worked since 2018. He holds a Bachelor's degree in Political Science and International Studies from Seattle University and has experience in education and food service in Japan.

Work at Medallia

Luke Taylor has been employed at Medallia as a Technical Support Agent since 2018. In this role, he provides assistance and solutions to clients, ensuring effective use of Medallia's products. His tenure at the company spans six years, during which he has developed a comprehensive understanding of technical support processes and customer service best practices.

Education and Expertise

Luke Taylor earned a Bachelor's degree in Political Science and International Studies from Seattle University, where he studied from 2007 to 2011. Additionally, he participated in a Semester Abroad program at Sofia University, focusing on Political Science and Government from 2009 to 2010. This educational background contributes to his analytical skills and understanding of diverse perspectives, which are valuable in his technical support role.

Background in Education Sector

Luke has experience in the education sector in Japan, which enhances his approach to technical support. He worked as an English Teacher through the Japan Exchange and Teaching Program(me) (JET) from 2011 to 2013 in Kakogawa, Hyogo. This experience in an international setting may provide him with unique insights into customer needs and communication.

Previous Work Experience

Prior to his career in technical support, Luke worked in the food service industry in Japan. This experience likely helped him develop strong interpersonal skills and the ability to work in fast-paced environments, which are beneficial in his current role at Medallia.

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