Lydia Johnson, Ms (She/Her)
About Lydia Johnson, Ms (She/Her)
Lydia Johnson is a Senior Analyst in Employee Experience at Medallia, where she has worked since 2020. She has a diverse background in organizational development, human resources, and coaching, with previous roles at various institutions including the University of Tennessee at Chattanooga and Tennessee Valley Authority.
Work at Medallia
Lydia Johnson serves as a Senior Analyst in Employee Experience at Medallia since 2020. In this role, she contributes to the operation of Medallia's award-winning SaaS platform by managing configuration, implementation, and quality assurance processes. Lydia also consults on aligning employee experience insights with customer experience programs, ensuring a cohesive approach to organizational improvement. Her work emphasizes the importance of employee feedback in enhancing overall business performance.
Previous Experience
Prior to her current position, Lydia held various roles that contributed to her expertise in employee experience and organizational development. She worked as a Graduate Assistant for Assessment and Organizational Development at The University of Tennessee at Chattanooga from 2017 to 2018. She also served as a Consulting Team Member at Miller Industries for six months in 2018 and completed a year-long internship at the Tennessee Valley Authority as a Learning, Growth, & Management Intern from 2018 to 2019. Additionally, she worked as an HR Generalist at the Tennessee Valley Authority from 2019 to 2020.
Education and Expertise
Lydia Johnson holds a Bachelor of Arts in Fine/Studio Arts & Humanities from The University of Tennessee at Chattanooga, which she completed in 2017. She furthered her education by obtaining a Master of Science in Industrial and Organizational Psychology from the same institution in 2019. In 2022, she achieved a Professional Executive Life Coaching Certification from Coach Training EDU. This educational background supports her professional mission to create inclusive workplaces and her focus on continuous improvement.
Background in Design and Marketing
Before her analytical career, Lydia gained experience in design and marketing. She worked as a Design and Marketing Associate at Technologic Chattanooga for six months in 2015. Additionally, she was self-employed as a Freelance Artist & Designer from 2012 to 2016. This background in creative fields complements her analytical skills and enhances her approach to employee experience.
Professional Mission and Values
Lydia Johnson is committed to fostering inclusive workplaces that celebrate diverse identities and promote innovation. Her professional mission reflects her dedication to aligning employee experiences with broader organizational goals. She brings a passionate and curious mindset to her work, focusing on continuous improvement and staying informed about new trends and research in the field.