Maximiliano Esperanza
About Maximiliano Esperanza
Maximiliano Esperanza is a Site Reliability Engineering Manager at Medallia, with a strong background in IT service management and international business operations. He has held various technical roles and leadership positions, including Team Leader at Edrans and Server Administrator at the Corte Suprema de Justicia.
Current Role at Medallia
Maximiliano Esperanza serves as the Site Reliability Engineering Manager at Medallia, a position he has held since 2021. In this role, he is responsible for ensuring the reliability and performance of Medallia's services. His work involves implementing best practices in site reliability engineering to enhance operational efficiency and service quality. He operates from Argentina and contributes to the company's global operations.
Previous Experience at Edrans
Prior to joining Medallia, Maximiliano worked at Edrans as a Team Leader from 2017 to 2021. During his four years in this role, he managed a team and oversaw various projects, demonstrating his leadership capabilities. His experience at Edrans involved collaboration with US multinational companies, including Zuora and WholeFoods, which provided him with insights into international business operations.
Background in IT and Engineering
Maximiliano has a diverse background in information technology and engineering. He began his career as an IT Technician at Systemscorp from 2008 to 2011. He then worked as a Server Administrator at the Corte Suprema de Justicia from 2012 to 2017. His educational background includes a degree in Ingeniería Informatica from Universidad Nacional de La Matanza and a Licenciatura in Gestión de proyectos de tecnología de la información from Universidad Nacional de Lomas de Zamora.
Educational Qualifications
Maximiliano's educational journey includes several institutions. He studied at Instituto San Cayetano, where he achieved the title of Perito Mercantil. He then attended Instituto Superior Tecnológico Empresarial Argentino (ISTEA), earning a Tecnico en Soporte de Infraestructura in Information Technology. His formal education continued at Universidad Nacional de La Matanza and Universidad Nacional de Lomas de Zamora, where he focused on systems engineering and project management.
Expertise in ITIL Procedures
Maximiliano has expertise in ITIL Procedures, which are essential for effective IT service management. This knowledge allows him to align IT services with business needs, ensuring that operational processes are efficient and effective. His strategic and results-driven approach to operations leadership emphasizes continuous learning and knowledge sharing with colleagues.