Owen Burton
About Owen Burton
Owen Burton is a Senior Systems Support Engineer and Head of IT for EMEA at Medallia, where he has worked since 2021. He has extensive experience in IT operations and support, having held various roles at companies such as Foresters Financial, Genomics England, and Digital Craftsmen.
Work at Medallia
Owen Burton has been working at Medallia since 2021 as a Senior Systems Support Engineer and Head of IT for EMEA. In this role, he oversees IT operations and provides systems support. His responsibilities include managing IT infrastructure and ensuring operational efficiency across the EMEA region. He is based in Covent Garden, London.
Previous Employment Experience
Prior to joining Medallia, Owen Burton held various positions in IT support and systems engineering. He worked at Genomics England as an IT Support Analyst from 2018 to 2021. Before that, he was a Systems Support Engineer at Foresters Financial for nine months in 2017. His earlier roles include Service Desk Analyst at Digital Craftsmen and IT Solutions Specialist at Lee Hecht Harrison. He also worked as a Network Support Engineer at Interoute and a Service Desk Engineer at Kaplan International College London.
Education and Expertise
Owen Burton has a solid educational background in information technology. He studied at the University of Greenwich, earning a Foundation Degree in Network Computing from 2009 to 2011. He also attended Birkbeck, University of London, where he completed a course in Data Modeling and Database Administration. Additionally, he obtained an ITIL Foundation Certificate in IT from QA IT Training in 2017. His academic credentials support his expertise in IT systems and operations.
Technical Skills and Projects
Owen Burton has developed various technical skills throughout his career. He created PowerShell scripts for onboarding and offboarding processes at Thunderhead, integrating with AzureAD and Exchange Online. He utilized Jamf Pro for Mac system administration and managed the migration of distribution groups from On-Premise Active Directory to Exchange Online. He also administered Cisco Meraki Wireless authentication and implemented Microsoft Endpoint Manager AutoPilot compliance policies, onboarding over 100 devices.
Compliance and Security Management
In his roles, Owen Burton has ensured compliance with ISO and SOC security standards. He managed device encryption and security protocols to enhance organizational security. His experience includes handling procurement and installation of IT equipment, ensuring operational readiness, and maintaining network security and efficiency.