Richard Strauswald
About Richard Strauswald
Richard Strauswald serves as the Director of Professional Services EMEA at Medallia, where he has worked since 2019. He has a robust background in leading teams and enhancing customer experience management, with previous roles at FICO and Ellucian.
Work at Medallia
Richard Strauswald has served as the Director of Professional Services EMEA at Medallia since 2019. Based in London, United Kingdom, he has focused on enhancing customer experience management through the implementation of Medallia's proprietary AI technology. His role involves leading cross-functional teams to drive customer success and business results across the EMEA region.
Previous Experience at FICO
Before joining Medallia, Richard Strauswald held multiple positions at FICO over an 18-year period. He served as Regional Programme Director for DACH, Eastern Europe, and the Middle East from 2012 to 2015. Prior to that, he was the Director of Solution Success for SaaS and Cloud from 1998 to 2016 and worked as a Senior Project Manager from 1998 to 2012. His extensive experience at FICO contributed to his expertise in managing professional services teams.
Experience at Ellucian
Richard worked at Ellucian as the Director of Programme Management from 2016 to 2019. During his tenure in Milton Keynes, United Kingdom, he was responsible for overseeing various projects and ensuring the effective delivery of services within the organization. This role further developed his skills in managing professional services teams.
Education and Expertise
Richard Strauswald studied at The University of Edinburgh, where he earned an MBA in Finance and IT support systems from 1997 to 1998. His educational background complements his extensive professional experience, particularly in leading cross-functional teams and delivering SaaS solutions in the EMEA region.
Leadership in Customer Success
Richard possesses extensive experience in driving customer success through experience management platforms. His leadership in implementing AI technology at Medallia has been instrumental in enhancing customer experience management across the EMEA region. He has a strong background in managing professional services teams to effectively deliver solutions.