Ron Trembulak
About Ron Trembulak
Ron Trembulak is a Product Expert in Technical Support at Medallia, where he has worked since 2022. He has extensive experience in customer success and support, with a background in SaaS operations and retail management.
Work at Medallia
Ron Trembulak has been employed at Medallia as a Product Expert in Technical Support since 2022. In this role, he operates remotely and focuses on providing expert support for Medallia's products. His responsibilities include troubleshooting software issues and assisting customers to enhance their experience with the platform.
Previous Experience at Keap
Before joining Medallia, Ron Trembulak worked at Keap for nearly a year, serving as a Technical Account Manager. His tenure at Keap also included a six-year role as an Advanced Support Representative. In these positions, he was responsible for managing customer accounts and providing advanced technical support to ensure customer satisfaction.
Background in Technical Support
Ron Trembulak has extensive experience in technical support roles, beginning with his position as a Support Expert at Infusionsoft. He later transitioned to a Technical Consultant role at the same company. His background includes a strong focus on software troubleshooting and training, which has been instrumental in his career in customer support.
Education and Expertise
Ron Trembulak studied at Northern Arizona University, where he earned a Bachelor of Science degree in Public Administration. His educational background complements his professional expertise in SaaS operations and customer success, particularly in technical support and consulting roles.
Operations and Implementation Consulting
In addition to his technical support roles, Ron Trembulak has been involved in operations and implementation consulting since 2017. This experience has provided him with a deep understanding of process optimization and client onboarding, further enhancing his ability to support customers effectively.