Susan Killian
About Susan Killian
Susan Killian serves as the Vice President and General Manager of Retail at Medallia, a position she has held since 2020. With a background that includes roles at IBM and Banco Popular de Puerto Rico, she has extensive experience in sales and marketing.
Current Role at Medallia
Susan Killian serves as the Vice President and General Manager of Retail at Medallia, a position she has held since 2020. In this role, she oversees retail operations and strategies, contributing to the company's growth in the Greater Boston Area. Her leadership focuses on enhancing customer experience and leveraging data analytics to drive retail performance.
Previous Experience at Medallia
Prior to her current role, Susan Killian worked at Medallia as the Area Vice President of Sales from 2021 to 2023. During this time, she was responsible for sales strategies and client relationships, playing a key role in expanding Medallia's market presence. She also held the position of Senior Vice President of Sales at Medallia from 2023 to 2024, further solidifying her expertise in sales leadership.
Career at IBM
Susan Killian's career includes significant experience at IBM, where she held multiple roles from 1999 to 2007. She started as an Industry Client Executive, followed by a position as an Enterprise Client Executive, and later served as a Channel Software Sales Manager. Her tenure at IBM provided her with a strong foundation in client management and sales strategies across various sectors.
Educational Background
Susan Killian earned her Bachelor of Arts degree from the University of Connecticut. She furthered her education by obtaining a Master of Business Administration (MBA) from the University of Connecticut School of Business, with a focus on Marketing. Additionally, she attended the International School of Kuala Lumpur, which contributed to her diverse educational experience.
Experience at Banco Popular de Puerto Rico
Before her roles in technology and sales, Susan Killian worked as an International Division Marketing Representative at Banco Popular de Puerto Rico from 1992 to 1995. This early experience in marketing provided her with insights into international business operations and marketing strategies.