Suzette Shami
About Suzette Shami
Suzette Shami is a Senior Staff Technical Program Manager at Medallia, where she has worked since 2021, focusing on operational hosting procedures and program management. She has extensive experience in technical program management, having previously held positions at NetApp, Oracle, and Accenture.
Work at Medallia
Suzette Shami has been serving as a Senior Staff Technical Program Manager at Medallia since 2021. In this role, she has developed and managed multiple programs and processes to enhance operational hosting lifecycle management (LCM) procedures. Her responsibilities include overseeing operational tooling, hardware and software procurement, and hardware inventory management. Additionally, she has played a key role in setting up the Federal Cage data center, headcount planning, and conducting capital and expense budget analysis.
Previous Experience in Technology
Before joining Medallia, Suzette Shami held several positions in the technology sector. She worked at Oracle as a Senior Principal Program Manager from 2006 to 2020, where she managed various programs. Prior to that, she was a Siebel Configuration Engineer at Siebel Systems from 2000 to 2006. She also served as an SAP Programmer at Accenture from 1998 to 2000 and as a Siebel Program Manager at NetApp for one year in 2006.
Education and Expertise
Suzette Shami studied at the University of Houston, where she earned a Bachelor of Business Administration (BBA) with a focus on Management Information Systems from 1993 to 1997. She also attended the American University of Cairo, where she studied Egyptology and participated in a Year Abroad Program from 1995 to 1996. Her educational background supports her expertise in program management and technical operations.
Project Management Skills
Suzette Shami excels in liaising between various engineering teams and DevOps teams to ensure project completions are on time, within budget, and meet specifications. She has successfully migrated multiple Software as a Service (SaaS) services to Oracle Cloud, managing all aspects of the migration process, including cloud certification, customer migration, and compliance. Additionally, she has supported SaaS acquisitions during the pre-acquisition phase through operational due diligence analysis and process mapping.