Paula Alejandra Gutiérrez Capera
About Paula Alejandra Gutiérrez Capera
Paula Alejandra Gutiérrez Capera is a Customer Experience & Operations Analyst at Momentu in Bogotá, Colombia, where she has worked since 2021. She has a background in business administration and experience in various roles, including digital tools and data analysis.
Work at Momentu
Paula Alejandra Gutiérrez Capera has been employed at Momentu as a Customer Experience & Operations Analyst since 2021. In this role, she focuses on enhancing customer interactions and streamlining operational processes. Her tenure at Momentu spans three years, during which she has contributed to improving customer satisfaction and operational efficiency in Bogotá, Distrito Capital, Colombia.
Previous Employment Experience
Prior to her current position, Gutiérrez Capera worked at Belcorp as a Digital Tool Assistant & Business Development for seven months in 2021. She also held a role as a Data-analyst Project at Desarrollo Empresarial Javeriano from 2020 to 2021 for five months. Additionally, she gained experience as a Customer Service Associate at Amazon Web Services (AWS) for three months in 2020. These roles have provided her with a diverse skill set in customer service, data analysis, and business development.
Education and Expertise
Gutiérrez Capera holds a degree in Administración de empresas from Pontificia Universidad Javeriana, where she studied from 2017 to 2021. She also completed a Certificate of Attendance in English For Academic Purposes at Dominican University in 2018. Her earlier education includes a Certificate of Achievement in English Language from Colombo American School, where she studied from 2011 to 2016. This educational background supports her analytical capabilities and proficiency in communication.
Skills and Interests
Gutiérrez Capera is recognized for her dynamic and innovative approach, with strong analytical and creative capabilities. She has a keen interest in marketing, product development, and commercial areas, which aligns with her current role in customer experience and operations. Her interpersonal and communication skills have enabled her to build positive professional relationships. She is adept at working in ambiguous environments and demonstrates strong organizational skills.
Professional Development
Gutiérrez Capera is passionate about continuous learning and taking on new challenges. Her commitment to professional development is evident in her diverse work experiences and educational pursuits. She actively seeks opportunities to enhance her skills and knowledge in her field, which contributes to her effectiveness in her current role.