Stephanie Macfarlane
About Stephanie Macfarlane
Stephanie Macfarlane serves as the Lead, Client Experience Manager at Movable Ink in Toronto, Ontario, Canada, a position she has held since 2022. She has a diverse background in customer success and program execution, with previous roles at Coherent Path, Heart and Stroke, and Bauer Hockey.
Work at Movable Ink
Stephanie Macfarlane has been serving as the Lead, Client Experience Manager at Movable Ink since 2022. In this role, she focuses on enhancing client interactions and ensuring a positive experience for customers. Prior to her current position, she worked as a Customer Success Manager at Movable Ink for four months in 2022. Her experience in client management contributes to her effectiveness in this leadership role.
Previous Experience in Customer Success
Before joining Movable Ink, Stephanie worked at Coherent Path in various roles. She served as an Associate Customer Success Manager from 2020 to 2021 and later as a Customer Success Manager from 2021 to 2022. These positions allowed her to develop skills in customer relationship management and support, which are essential for her current role.
Background in Program Execution
Stephanie's experience includes a role at Heart and Stroke as Associate Manager, Program Execution - Jump and My Own Fundraiser from 2019 to 2020. In this position, she was responsible for overseeing program execution, which involved coordinating fundraising initiatives and managing related activities. Additionally, she served as a Bilingual Customer Service Operations Coordinator at Heart and Stroke from 2016 to 2019.
Education and Expertise
Stephanie Macfarlane studied at the University of Toronto - University of St. Michael's College, where she earned a Bachelor’s Degree in Honours History and English from 2008 to 2012. She also pursued further education at George Brown College Continuing Education, completing a Project Management Professional Exam Preparation course in 2020. This educational background supports her expertise in project management and client relations.
Early Career in Customer Service
Stephanie began her career in customer service with Bauer Hockey, where she held multiple positions, including Bilingual Customer Service Representative and Bilingual Warranty Representative from 2012 to 2016. She also worked as a Retail Sales Associate at Panda Shoes from 2007 to 2012. These early roles helped her build a strong foundation in customer service and communication skills.