Katie Hernandez
About Katie Hernandez
Katie Hernandez is a Ticket Coordinator with extensive experience in service and account management. She has worked at various companies, including Cherry Valley Tractor and Secunet Security Networks Ag, while holding a degree in Business Administration from Berkeley College.
Work at My Alarm Center
Katie Hernandez has served as a Ticket Coordinator at My Alarm Center since 2014. In this role, she is responsible for managing and processing service tickets, ensuring efficient communication between customers and service teams. Her position contributes to the overall operational efficiency of the company. With a tenure of 10 years at My Alarm Center, she has developed a strong understanding of the company's processes and customer service standards.
Current Roles and Responsibilities
In addition to her role at My Alarm Center, Katie Hernandez has been working as a Service Advisor and Warranty Administrator at Cherry Valley Tractor since 2016. She has also held the position of Account Representative at Secunet Security Networks Ag since 2005. These roles involve customer interaction, service management, and administrative tasks, showcasing her versatility and commitment to customer satisfaction across different industries.
Education and Expertise
Katie Hernandez studied at Berkeley College, where she focused on Business Administration and Management. She completed her studies and earned an Associate degree from 2001 to 2003. This educational background has equipped her with essential skills in management and business operations, which she applies in her current roles.
Professional Background
Katie Hernandez has a diverse professional background that spans nearly two decades. She has accumulated extensive experience in customer service and administrative roles across various sectors. Her long-standing positions at Secunet Security Networks Ag and Cherry Valley Tractor reflect her ability to adapt and thrive in different work environments.