Adrian Crossland
About Adrian Crossland
Adrian Crossland is a Change Leader at Nationwide Building Society, with extensive experience in project management and process improvement. He previously held various roles at RAC over a span of 14 years, demonstrating a commitment to empowering teams and enhancing customer-focused processes.
Work at Nationwide Building Society
Adrian Crossland has been employed at Nationwide Building Society as a Change Leader since 2020. In this role, he focuses on driving change initiatives within the organization. His experience includes a previous position as a Change Consultant at Nationwide from 2019 to 2020. Crossland is recognized for his collaborative leadership style and ability to empower his team members.
Previous Experience at RAC
Adrian Crossland worked at RAC for a total of 14 years in various roles. He served as a Business Change Manager from 2010 to 2019, where he was responsible for project management and delivery of business change. Prior to that, he held positions including RAC Service Delivery Planning & Support Manager from 1995 to 2000, RAC Process Improvement Manager from 2004 to 2010, and RAC Sales & Marketing Customer Retention Process Manager from 2000 to 2004. His extensive experience at RAC contributed to his expertise in process improvement and change management.
Education and Expertise
Adrian Crossland studied Politics at the University of Exeter, where he earned a Bachelor’s Degree from 1990 to 1993. He also attended Yeovil College, achieving GCE A Levels in Politics, Geography, and Economics in 1984. His educational background supports his professional expertise in project management and process improvement, utilizing methodologies such as Waterfall, Agile, Lean, and Six Sigma.
Leadership Style and Approach
Adrian Crossland is known for his practical and principled leadership style. He empowers his direct reports by encouraging independent thinking and a proactive approach to challenges. Colleagues describe him as a reliable and dependable leader who inspires collaboration. His strengths-based coaching and mentoring focus on personal growth and development, fostering a positive work environment.
Professional Attributes
Adrian Crossland is regarded as organized, focused, and analytical in his work. He is known for his thoroughness and logical thought processes, which contribute to effective decision-making. His colleagues view him as a 'go-to' line manager, recognized for his ability to deliver rewarding change and improve processes based on customer feedback.