Almas Siddiq
About Almas Siddiq
Almas Siddiq is a PPI Complaints QA and Training Support professional at Nationwide Building Society, where he has worked since 2017. He has extensive experience in complaint handling and training, with a background in aeronautical engineering and financial qualifications.
Work at Nationwide Building Society
Almas Siddiq has been employed at Nationwide Building Society since 2017, serving as PPI Complaints QA / Training Support. In this role, he provides quality assurance and training support for staff handling PPI complaints. He has been instrumental in assisting the internal training department with technical and QA guidance for new complaint handlers. His responsibilities include running training sessions that cover various aspects of the complaint process, including Know Your Customer (KYC) protocols and considerations for vulnerable customers.
Previous Experience in Complaints Handling
Prior to his current role, Almas Siddiq worked at Nationwide Building Society as a PPI Complaint Handler for three months in 2012 and then as a FOS Complaint Handler from 2012 to 2017 for five years. His experience also includes a position at Santander UK as a PPI / FOS Complaint Handler from 2010 to 2011 and at HomeServe as a General Insurance Complaint Handler from 2011 to 2012. Additionally, he worked as a Financial Consultant at Prudential UK from 1996 to 1999.
Education and Qualifications
Almas Siddiq studied at the University of Hertfordshire, where he earned a Bachelor of Science degree in Engineering Management and a BTEC HND in Aeronautical Engineering. He also pursued qualifications at the Chartered Insurance Institute, obtaining the Mortgage Advice Qualification (MAQ) and Financial Planning Certificates 1, 2, and 3. These educational achievements support his expertise in financial services and complaints handling.
Training and Development Contributions
In his role at Nationwide Building Society, Almas Siddiq provides technical advice and feedback on errors and remedial actions to ensure the accreditation of new complaint handlers. He plays a key role in enhancing the training process by delivering sessions that equip candidates with the necessary skills and knowledge to effectively manage complaints. His involvement in training reflects his commitment to improving the quality of service within the organization.