Amber V.
About Amber V.
Amber V. is a Technical Support Specialist at Nationwide Building Society, where she has worked since 2018. She has a background in management and customer service, and is currently pursuing a BSc in Digital and Technology Solutions at BPP University.
Work at Nationwide Building Society
Amber V. has been employed at Nationwide Building Society since 2018 as a Technical Support Specialist. In this role, she is responsible for scheduling and managing both monthly and quarterly Microsoft patches to ensure the integrity of the IT estate. She generates monthly reports that provide insights into the status of the IT systems. Prior to her current position, she worked as an Incident Analyst at the same organization from 2017 to 2018, where she focused on incident management and resolution.
Previous Employment Experience
Amber V. has a diverse work history prior to her current role at Nationwide Building Society. She worked as a Back of House Manager at Levy Restaurants from 2015 to 2017, where she managed kitchen operations in London. Additionally, she served as a Cashier at Metro Bank (UK) for 9 months in 2016, gaining experience in customer service and financial transactions.
Education and Expertise
Amber V. is pursuing a BSc in Digital and Technology Solutions at BPP University, having started her studies in 2017. This academic background complements her professional experience in technical support and incident management, equipping her with the necessary skills to excel in her current role.
Technical Responsibilities and Contributions
In her role as a Technical Support Specialist, Amber V. attends Change Advisory Board (CAB) meetings, collaborating with stakeholders to present upcoming changes to the IT infrastructure. She also investigates and triages failed patches, contributing to the overall stability and security of Nationwide's IT systems.