Amie Powell
About Amie Powell
Amie Powell is a Team Manager at Nationwide Building Society, where she has led a team of 16 Digital Service consultants since 2019. She has a background in customer service, having previously worked at NatWest Bank and Virgin Holidays.
Work at Nationwide Building Society
Amie Powell has been a Team Manager at Nationwide Building Society since 2019. In this role, she leads a team of 16 Digital Service consultants who focus on customer interactions through WebChat, email, and social media platforms. Under her leadership, the team has enhanced its digital service offerings, including the implementation of a bot and the introduction of Apple Business Chat.
Previous Experience in Customer Service
Before her current role, Amie Powell worked at NatWest Bank as a Customer Service Officer for one year from 2006 to 2007 in Swindon, United Kingdom. Following this, she served as a Customer Service Executive at Virgin Holidays for six years, from 2007 to 2013. Her experience in these roles contributed to her skills in customer service and team management.
Career Progression at Nationwide Building Society
Amie Powell's career at Nationwide Building Society began as a Senior Service Consultant in Social Media, a position she held from 2014 to 2019. During this time, she developed expertise in managing customer interactions through social media channels, which paved the way for her current role as Team Manager.
Leadership and Digital Service Innovations
In her role as Team Manager at Nationwide Building Society, Amie Powell has focused on improving digital customer service. She has successfully led the introduction of innovative tools such as a customer service bot and Apple Business Chat, which aim to streamline communication and enhance customer experience.