Andrea R.
About Andrea R.
Andrea R. is a Customer Host at Nationwide Building Society, where she has worked since 2014. She has extensive experience in customer service roles within the organization, having held various positions since 1999.
Work at Nationwide Building Society
Andrea R. has held multiple positions at Nationwide Building Society since 1999. She started as a Customer Service Representative in Hove, where she worked for two years. She then progressed to the role of Customer Service Manager in Worthing from 2001 to 2003, followed by a similar position in Horsham for ten months in 2007. From 2003 to 2005, she served as a Customer Account Manager in Burgess Hill and later in West Sussex from 2009 to 2014. Currently, she works as a Customer Host in Crawley, a position she has held since 2014.
Education and Expertise
Andrea R. studied at Oakmeeds Community College. Throughout her career, she has developed expertise in Level Two Management, which includes skills in performance management, training and coaching, leadership, networking, time management, and absence management. Her educational background and professional development have contributed to her effectiveness in various customer service roles.
Achievements in Customer Service
Andrea R. achieved a perfect score of 5 out of 5 for customer service in handling customer complaints during her tenure at Nationwide Building Society. This accomplishment reflects her commitment to delivering high-quality service and effectively addressing customer concerns.
Union Representation Role
In the past year, Andrea R. became a Union Representative for her area. This role involves advocating for the interests of her colleagues and contributing to discussions on workplace matters, further demonstrating her commitment to employee welfare within the organization.