Andrew Apostolakis
About Andrew Apostolakis
Andrew Apostolakis is a Senior Branch Manager with nine years of experience in his current role, having worked in various positions within the banking sector since 2003. He specializes in performance management, risk control, and compliance, and actively contributes to the development of customer service teams.
Work at Nationwide Building Society
Andrew Apostolakis has served as Senior Branch Manager at Nationwide Building Society since 2015. In this role, he works closely with the Area Director to enhance performance at one of the organization's large location branches. His responsibilities include leading district and area meetings, delivering presentations, and providing business briefings on current performance and areas for development. He is also tasked with controlling risk within the branch and ensuring compliance with all quality and regulatory guidelines.
Previous Employment Experience
Prior to his current position, Andrew held various roles in the banking and retail sectors. He worked as a Sales Specialist Team Leader from 2009 to 2011 and served as a Personal Banking Manager at Lloyds TSB from 2007 to 2009. Additionally, he was a Customer Service Manager from 2011 to 2013 and a Branch Manager from 2013 to 2015. His early career included positions as a Sales Assistant and Customer Service Assistant, which provided foundational experience in customer service and sales.
Education and Expertise
Andrew Apostolakis studied at Thomas Bennett, where he gained knowledge and skills relevant to his career in banking and customer service. His expertise includes developing long-term branch strategies through SWOT analyses to support business plans. He also runs a successful workshop aimed at supporting the development of Customer Representatives, demonstrating his commitment to staff development and performance enhancement.
Leadership and Development Initiatives
In his role as Senior Branch Manager, Andrew leads initiatives focused on performance improvement and staff development. He conducts district and area meetings to discuss current performance metrics and identify areas for development. His leadership extends to running workshops that support the growth of Customer Representatives, ensuring that the branch maintains high standards of customer service and operational efficiency.